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1. Do you ship worldwide?
Yes, since our brand kept growing, we've moved to different warehouses in distributed locations so we can handle worldwide shipping.
2. How long are shipping times?
We usually ship in 8-12 days, however due to the global pandemic average shipping time is about 10-20 days for the majority of international orders. However, orders to the United States, Canada, UK, Australia and select other countries are quicker. Your tracking number will be updated 3-7 days after your order has been shipped.
3. What's your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
4. My order has not arrived yet.
In case that your order is taking too long due to an uncommon logistic problem, we encourage you to send us an email to cuddlepawsco@outlook.com so we can provide you further information about your order.
For more questions about refunds, please check our Refund Policy on the bottom home page.
5. How secure is my payment?
We use secure payment methods including Paypal checkouts since is one of the safest payment gateways available today. Your are protected against fraud and your information cannot be stored in our servers.
6. How do I change or cancel my order?
We encourage you to check every detail before ordering. Sending us a message within the first 24 hours of the payment we can usually make a change, otherwise we can't.
7. Why did my order arrive but in two different packages/days?
Our warehouses are located in different locations with the purpose to reach more people and being able to deliver worldwide shipping, so some products may arrive before the other. Don't worry, it will be delivered within a few days.
8. My order arrived but it is damaged
In that case, send us an e-mail with a picture and we will send you another one totally free.